How does it work?

When you sign up for Connect-CTY, your contact information is stored in the notification database.

If there’s an emergency situation, authorized Town officials set up a voice recorded message:

"Hello, this is ________ calling with an important message from the Town of Mamaroneck"
followed by information for the specific situation.

The Connect-CTY system quickly delivers the message to all residents and local business
owners in the notification database.

Frequently Asked Questions

Can I change my contact information?

You can change your information through the Connect-CTY system.

Does the Connect-CTY service replace other systems that have been
used to provide time-sensitive information to residents?

The Town of Mamaroneck instituted this system to enhance existing channels of urgent
communication. It is intended to supplement, not a replace, the systems already in place.
Local TV, radio, and website announcements will continue to provide information as well.

The Town’s call-in emergency information line (914) 381-7800 will still be available.

What precautions are being taken to protect my personal information?

Connect-CTYTM is a service of The NTI Group, Inc. (NTI). NTI takes security and
privacy concerns very seriously and does not sell, trade, lease or loan any data about
our clients to any third party. From a technical perspective, we utilize multiple physical
and virtual layers of firewalls to maintain data security. NTI only utilizes secure
transmissions with its customers. No confidential information is ever transmitted between
NTI and its customers using email or FTP, but rather always utilizes either a VPN tunnel
or SSL. Data is hosted in state-of-the-art facilities which require photo identification,
thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel.
All data is encrypted prior to being placed on tape for offsite storage. NTI also retains
an external, independent security firm to perform annual security audits.

Will there be a way to positively identify incoming calls which are
made by the town using the system?

The caller-ID number for calls generated by the Connect-CTY service will be the same
as the Town Center’s main number: (914) 381-7800. In addition, every message will
begin with the same standard announcement.

Will the Connect-CTY service work if I have a call screening system
on my phone?

There are several varieties of call screening devices which use differing protocols for
screening. In general, the system has been found to work with these devices; but, some
may require some type of pre-programming to allow the call to pass through. Periodic
tests may be conducted to assure that messages are being received by numbers in the
notification database.

If I am a non-resident home or condominium owner, what phone should
be listed in the notification database?

For non-residents or owners who reside out of our town, you may provide an
additional phone number to be included in our database to contact during certain situations.
In general, calls are sent to the primary number only, but we also have the ability to call
multiple numbers for each resident or business when requested by the resident or business.
Please contact the Town Center at (914) 381-7800 for more information.

If I have provided more than one phone number, when will they be called?

In the case of an emergency, the message will be delivered by every method available.

My primary phone or my second listing is a cell phone with a non-local
area code. Will the Connect-CTY service call numbers outside the area?

Yes. The area code does not impact whether or not a call is made.

What about busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you.
The same is true for No-answer and Call-waiting. If the phone is answered by a message
recorder, the message will be left on the answering device. If, after several attempts the
call does not successfully go through, the system will stop attempting to call.

I was not able to listen to the entire call. Is there a way to repeat
the message?

Yes, at the end of the message playback, simply press the star (*) key on your telephone
to have it repeated in its entirety.

I answer the phone but the "Hello" message repeats. It then hangs up, calls back,
and the same thing happens again. How can I hear the entire message?

Repeating or looping of messages happens when the system detects excessive noise in
the background. This can be caused by loud radio/television volumes, people talking, or
busy traffic noise. When you receive the next call, say "hello" once and turn down the
volume of your radio/television or press the mute button on your telephone to allow full
message delivery.